We live locally and required 6 dining room chairs to be recovered, we love the chair structure but not the black fabric. It was going to be a big ask as Xmas was looming, emailed following a neighbours recommendation then a phone conversation, Took the chairs down chose a tricky fabric of a light yellow in a type of corduroy. Very happy with the quote as its an investment and the recovering and foam replacement didn't exceed new chair cost. Absolutely to their word chairs were ready just prior to xmas and it's a fantastic job, we have no reservation in recommending them. I see other reviews of poor or rude response this was not our experience. They are true craftsman and funny guys to boot.
I don't normally go off reviews but this time I should have. I needed a small repair job so I emailed my request for a quote. I had a response saying yes they do my type of work could I send photos, so I sent photos. No response. I sent a follow-up email. No response. Not responding is extremely rude and bad business. I understand this time of year is busy and everyone wants their job done now, but some sort of response is better than no response at all. An email saying something like we are unable to quote until the new year or this job is better than completely ignoring a new customer who not only has the requested job to be done but others. This customer service is extremely disappointing. In reply to your response, no I didn't use an incorrect email address i responded to YOUR EMAIL you sent asking for photos. Extremely dissatisfied
Robert was great, I popped into the shop for a quick chat about my job, and found Robert to be extremely helpful with suggestions of fabric etc that would suit the job best. Robert's quote was by far the most competitive and the job was finished a week early.
Thought I would shop locally. When his assistant gave me a price i asked for Robert to call me back to discuss the quote. I had to call him 5 times over three days. Each time i was assured that i would be called back within half an hour. Im still waiting!!!!Have moved on and so has my business and my recommendations. Poor form.
Robert was extremely rude. I came with my elderly father to get a quote for his set of living room chairs. Absolutely appalling treatment of potential customers, they acted as though we were wasting their time. I would not step in that place again.
Robert the Chair Doctor Upholsterer is an Australian Furniture Store based in Williamstown, South Australia. Robert the Chair Doctor Upholsterer is located at 370 Kororoit Creek Rd, Williamstown North VIC 3016, Australia.
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